Your personal information is gathered for the following purposes: to respond to your personal inquiries, for receipts and contact information, to register your personal preferences and special notes regarding your premises, and to offer you company specials.
We understand that sometimes our clients need to cancel an appointment. We simply ask that you notify us as soon as possible and certainly more than 5-business days before your scheduled appointment. Our clients agree to pay the full price of the scheduled cleaning service if an appointment is cancelled or rescheduled within a 5-business days notice.
If a cleaner arrives at your premises at the allotted time, and does not receive a response from you within 15 minutes of your appointment, the cleaner reserves the right to leave your premises and you will be charged the minimum price (three hours) of the cleaning service.
You may cancel a cleaning contract by giving us at least a one-month (30 days) notice prior to your next scheduled cleaning appointment.
How is my information used?
Clean my Premises is the sole owner of the information collected on the website and through discussion with clients. Information collected from our active clients is stored in our password-protected PC or in physical form in our locked filing cabinet. We do not share your personal information with other companies. Your name, e-mail address or other information filed on our website in order to receive e-mail notices or quotes will be kept confidential.
Only those employees who require information to complete a specific task are allowed access to (minimal) identifiable information. Home Maintenance Organizers will have access to your name, address, and suite number to perform their work. They will be given a file containing limited personal information along with pointers about your home and preferences. Our employees have been carefully and thoroughly screened and we trust that they will treat your information with paramount respect. Moreover, all employees are familiarized with our security and privacy guidelines.
Use of Personal Data