FAQs

Q?

What if I need to reschedule a visit?

A.

We would be happy to accommodate based on our schedule and availability of teams. Please call us at least a day in advance if you wish to reschedule a visit. Help us in making sure we are always on time!

Q?

Do I have to be at my premises while the services are being performed?

A.

No.

Our operatives come with strong referrals and are police verified. They have been trained to handle all items with care. We provide you with the convenience of cleaning your premises while you are away.Please contact our service advisor at +1-416-568-5055 for a better understanding of how your home or workplace will be serviced while you are away.

Q?

Do I need to do any preparations before your team arrives?

A.

We would request you to remove valuable and fragile items from the areas where the service is to be carried out. It is also important that if your kitchen is being cleaned/repaired, then food items, vessels, etc. are removed from open areas and placed in cupboards BEFORE the operatives arrive. Similarly, clothes in the bathrooms/bedrooms should be removed and stored appropriately, if applicable to the service that you have chosen.
Also, please instruct the supervisor about anything which is broken or is sensitively placed/set so that they can take precaution while delivering the service.

Q?

Who will clean/maintain my premises?

A.

A team of trained, professional and uniformed operatives carrying official identifications would clean your premises. A supervisor, who will interact with you, will lead them. These operatives have been provided the highest level of training in cleaning & maintenance and are also educated on softer skills like etiquettes, overall hygiene, awareness on urban living and different floor layouts. They have been police verified and have been selected based on strong and positive references. They also undergo mandatory health checkups regularly in order to ensure their health and well-being.

Q?

How do I book a service? How quickly can it be arranged? What are the standard slots in a day?

A.

Booking us is easy! Call us at +1-416-568-5055 or fill up a Contact form on our website or email us at info@cleanmypremises.ca to book a service.
Our service advisor will understand your requirements and fix a service appointment according to your convenience and availability of slots with us. If required, he or she would also come and physically inspect your premises BEFORE the service is confirmed to ensure a transparent and delightful experience.
We work on Saturdays and Sundays as well. We would be happy to work according to your convenience as much as possible and schedule your appointment accordingly.

Q?

How often should I get my house/workplace professionally cleaned?

A.

Frequency of any service depends on the type of service, the external environment and the nature of use of the premises. For example, we recommend using our standard deep clean package at-least twice a week. However, for example, if your home/workplace is in an area with a lot of under construction projects, then accumulation of dirt and germs will be faster and might require deep cleaning more frequently. Further, if your premises is used more ‘actively’ or say, has children living in it, then your house needs such services more often than twice a week.

Q?

I get my house/workplace cleaned every day. Do I still need to get my house/workplace cleaned by experts?

A.

Daily cleaning usually includes broom cleaning and wet mopping of floors along with some basic dusting. It neglects those critical areas and places that are not accessible, not practical to clean due to lack of time/expertise/tools or due to limited understanding on how to clean such areas. Over a period of time, usually 2-3 months, accumulation of dirt and filth creates an unhealthy and unwelcoming environment. Studies have shown that poor hygiene not only leads to poor health but also increases susceptibility to illnesses, as we grow older. It also impacts the overall wellbeing of children and can also lead to growth disorders in children. Common health problems like asthma, food poisoning, flu, etc. has also been related to unclean environments.
Usually, we cannot see or realize the existence and a potential threat from such germs and bacteria. For example, studies have shown that a kitchen sink is likely to have more bacteria (e.g. e-coli) than your toilet bowl! This is because of leftover food particles along with the wet and moist environment that serve as a breeding ground for bacteria. Or for that matter, according to another study done, 26% of bathtubs had presence of bacteria (staphylococcus) in them that could lead to diseases. There are other issues also that are not taken care by the daily cleaning but needs immediate attention.
Deep Cleaning or Professional Cleaning, however, is based on years of scientific research and practical implementations. Its processes have been devised based on a thorough understanding of commonly neglected areas, types of germs and bacteria that are commonly found in an interior environment, risk of an unclean environment and safe, effective ways of eliminating such health hazards. It also is a result of an expert understanding of various types of cleaning equipment, cleaning agents, best-in-class techniques and time management. All this results in a service that ensures never-before cleanliness and your premises free of dirt and filth.